We want your experience with The Church Connectory to be as easy as possible. Browse the FAQs below or get in touch.
Step-by-step walkthroughs of common tasks — coming soon.
Browse answers to common questions.
Email our team and we'll help you out.
Email us any time at info@thechurchconnectory.com and we'll get back to you. Already have an account? You can also contact support from inside the app.
Add your families and people from the web portal — or bulk-import them from a CSV — then invite members to view the directory. Members sign up free with their email.
No. Viewing a directory is always free for members. Only the church (the directory manager) pays a subscription based on the number of members listed.
Managers can edit any entry from the web portal or the mobile app. Changes appear instantly for everyone with access.
Yes, if you allow it. Directory settings let you control exactly what members may edit — including their own details and photos.
Use Viewer Management to remove or blacklist any viewer, revoking their access member-by-member.
Upgrading your plan is easy — move to a higher tier at any time to add more members. Your price only changes to the new tier.
Yes. Export your directory to a CSV spreadsheet — or a print-ready PDF — from the admin export screen at any time.
Directory Linking lets members of one church view another linked church's directory, while each church stays in control of who has access.
Invite managers from Manager Management. A "Super User" manager can also manage other managers and billing.
Yes. You can invite any email address to view the directory, whether or not they're a listed member.
Absolutely. A single account can view and manage as many directories as you're given access to.
Directory managers can view invoices and billing history from the account/billing section inside the app.
Don't see your question? Contact support.